Shipping policy

At Paws n Snoots, we want your pet’s goodies to reach you safely. Our range includes Australian-fulfilled products, dispatched from within Australia, and internationally fulfilled products, dispatched from an international fulfilment centre. Shipping options vary by item and destination.

Shipping Charges

All prices are in Australian dollars (AUD). Applicable shipping charges and delivery options are shown at checkout before payment. We do not currently offer store-wide free shipping.

Australian-fulfilled products can have different shipping rules depending on the item. Some use a combined weight-based charge, while others use order-based rates. Larger or bulkier items may attract higher delivery charges. Checkout shows the charges that apply to your cart.

For deliveries to Australia, Standard international shipping is currently $14.95 for the internationally fulfilled part of your order. This is added to any applicable Australian delivery charges.

Separate Parcels and Mixed Orders

Items may arrive in separate parcels, including when products are fulfilled through different networks. Different fulfilment networks may attract separate shipping charges. Checkout displays the applicable shipment charges and the total before payment. Items dispatched separately may arrive at different times, with tracking provided as each parcel is dispatched.

Delivery Options and Timing

Our current Australian checkout options are standard delivery services. Express delivery is not currently available. Internationally fulfilled products use Standard international delivery.

Delivery times depend on the item, dispatch location, destination and carrier. Australian-fulfilled and internationally fulfilled products may have different delivery times. International parcels can take longer and may be affected by customs or carrier delays. We do not guarantee one delivery timeframe for every product.

You’ll receive an order confirmation after purchase and tracking information as your items are dispatched. Processing and transit times can vary, especially during busy periods.

Street Addresses and Larger Orders

If a delivery option is marked “street address only” at checkout, a physical street address is required for those items. PO Boxes, Parcel Lockers and Parcel Collect cannot be serviced for these deliveries. If an unsuitable address is entered, we’ll need a suitable street address before fulfilment.

Orders that exceed the available weight-based delivery bands require a freight quote. If checkout does not show a suitable delivery option, please contact support@pawsnsnoots.com.au before ordering so we can help.

International Destinations

Available delivery destinations are shown at checkout. Delivery times can vary with customs and carrier delays. Customers are responsible for any import duties or taxes that may apply.

Tracking Your Order

Tracking numbers will be emailed once your item ships.
If you haven’t received tracking info within 7 business days, please contact us at support@pawsnsnoots.com.au
 — we’ll fetch an update for you.

You can also check your order status anytime by logging into your Paws n Snoots account.

Lost or Delayed Packages

We work closely with our fulfilment partners to ensure every parcel arrives safely.
If your order seems delayed, please allow a few extra days — occasionally courier or customs delays can occur.
If your item hasn’t arrived within 30 days, please contact us and we’ll launch an investigation or send a replacement.

Incorrect or Damaged Orders

If your package arrives damaged or contains incorrect items, please contact us as soon as reasonably possible at support@pawsnsnoots.com.au
.
Include your order number and, where possible, a photo so we can assess the problem and arrange the appropriate remedy. There is no seven-day cutoff for your Australian Consumer Law rights.

Order Changes or Cancellations

We can’t guarantee changes once an order has been processed, but if you contact us within 12 hours of placing your order, we’ll do our best to assist.

Need Help?

We’re here to help you and your pets!
If you have questions about shipping or tracking, please reach out:

support@pawsnsnoots.com.au

Thank you for shopping small and supporting an Aussie-owned pet store. Every order helps us bring more happiness to every paw and snoot!