Refund policy

Your Australian Consumer Law rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product does not meet the consumer guarantees, you may be entitled to a repair, replacement or refund, depending on the problem. Our change-of-mind conditions, hygiene exclusions and reporting requests do not restrict those rights.

Paws n Snoots Pet Supplies – Returns & Refund Policy

At Paws n Snoots Pet Supplies, we want every paw and snoot to be happy!
If something’s not quite right with your order, we’re here to help make it right — quickly, fairly, and with a smile.

Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery for most items, provided they meet the following conditions:

• The item is unused, unworn, and in its original packaging.
• The item is not listed as final sale or hygiene-sensitive (e.g. grooming tools, pet beds, food items, etc.).

To start a return, contact us at support@pawsnsnoots.com.au
 with your order number and a brief description of the issue.
Once approved, we’ll provide you with the return address and instructions.

Please note: Customers are responsible for change-of-mind return shipping. If we confirm a product has a problem covered by the consumer guarantees, we will arrange appropriate return instructions and reimburse reasonable return shipping costs. Please contact us before sending an item back; the return address may vary by product and supplier.

Refunds

Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

If your refund hasn’t appeared after 10 business days, please check with your payment provider before reaching out to us.

Damaged, Defective or Incorrect Items

We take product quality seriously.
If you receive a damaged or incorrect item, contact us as soon as reasonably possible at support@pawsnsnoots.com.au with a photo of the item and packaging.
We will assess the problem and provide the remedy you are entitled to under the Australian Consumer Law. You do not need to deal directly with our supplier. Contacting us promptly helps us investigate; there is no seven-day cutoff for your consumer guarantee rights.

Exceptions

The following exclusions apply only to change-of-mind returns, not to remedies for faulty, damaged or incorrectly supplied products:

• Pet beds, blankets, and grooming products once opened
• Pet food, treats, or supplements
• Gift cards or digital products